Software Setup
Basic Info
What is Eclipse Net?
How do I cancel my account?
Where are the Amazon data centers located?
How does this work?
Is there a cost associated with accessing and viewing my video content?
Is it possible for me to determine the duration for which my videos will be retained?
How do I purchase Eclipse Net?
Do you provide live customer support?
How many users can access my Eclipse Net account?
How long has your company or division been in business?
Security
Who can see saved clips in the Library
Security practices overview
What are P&P servers? How is camera manufacturer P2P server connection different from Eclipse Net Plug and Play connection?
How can I create a secure and reliable direct camera-to-cloud connection without port forwarding?
Answer to common security questions
Is storing video in the cloud secure?
Is it possible to include DNS names in my firewall rules to permit traffic exclusively to Eclipse Net servers?
What are the options for securing our remote site while maintaining video monitoring through live streaming?
Hardware Setup
Account
Is it possible for me to establish a security guard account that has access to view only specific cameras of my choice?
Can I create a security guard account that will be able to watch only selected cameras?
I’m a hardware reseller, can Eclipse platform work for me?
Is there a limit on number of customers I can create?
Can I service multiple locations from my single account?
How do I become an Eclipse Net Partner Integrator?
Can I manage multiple customers and their cameras from my single account?
What information is left behind when a camera/customer/integrator is deleted?
Can I have separate account for each physical location?
Is there any hidden fees? (per user, account, site, etc.)
Can I create sub-integrator account?
Can I manage multiple customer levels under my account?
We have a government entity client. Can we have certified environment for public sector account?
Features and how-to's
How do I change my password?
On what operating system does the application run?
Is it possible to restrict the cameras that a specific user can access and view?
Is it possible to configure a delay for alerts and receive a single email summarizing all events that occurred over a specified period
Can I combine cameras into groups?
Can I save video clips to my computer?
Do you provide access to audit logs, performance logs, debug logs, as well as logs for alerts, events, and exceptions?
How many cameras can I connect?
Can I create multiple users?
When does Eclipse Net delete my data?
Can I set limits?
Integrations
Can you work with other VMS?
Do you support dual audio?
Can you support any ONVIF camera?
Can we connect all camera via RTSP stream?
Can I do off-site backup of my VMS /NVR to Eclipse Net platform?
Can I see camera-side analytics through Eclipse Net platform?
Can I connect my NVR over ONVIF or RTSP to Eclipse Net platform?
Can you recommend solar power camera models to be used with your platform?
Do you provide Plug and Play integration with camera?
Do you integrate with access control systems?
Do you support PTZ?
Pricing
How do you charge for storage?
What happens if I exceed my pre-pay plan?
Am I charged to view my video?
Do you have pay as you go plans?
Do I have to sign a long-term contract to use Eclipse Net?
Is there a limitation on quality settings that your cloud platform supports?
Can I add custom mark-up to my billing plans?
Can I have my custom billing plan based on storage, quality settings, etc.?
Can I pay per camera monthly or annually
Is there a limitation on the number of plans I can create?
Internet Limitations
How to estimate total bandwidth requirements and approximate data consumption?
What is the bandwidth requirement per camera or per site?
Can I use the cloud on large installation sites?
Can I connect site through satellite or cellular internet? What are the best practices?
Can I use SD cards to avoid loss of footage during internet interruptions?
Can I operate my cameras on a schedule?
Given the instability of my internet connection, what steps can I take to safeguard against the loss of recorded footage?
What are the ways to minimize internet consumption?