Software Setup
Basic Info
What is Eclipse Net?
Where are the Amazon data centers located?
How do I cancel my account?
Is there a cost associated with accessing and viewing my video content?
How does this work?
Is it possible for me to determine the duration for which my videos will be retained?
Do you provide live customer support?
How do I purchase Eclipse Net?
How long has your company or division been in business?
How many users can access my Eclipse Net account?
Security
Who can see saved clips in the Library
Security practices overview
How can I create a secure and reliable direct camera-to-cloud connection without port forwarding?
Is storing video in the cloud secure?
What are P&P servers? How is camera manufacturer P2P server connection different from Eclipse Net Plug and Play connection?
Is it possible to include DNS names in my firewall rules to permit traffic exclusively to Eclipse Net servers?
What are the options for securing our remote site while maintaining video monitoring through live streaming?
Answer to common security questions
Hardware Setup
Account
Is it possible for me to establish a security guard account that has access to view only specific cameras of my choice?
What information is left behind when a camera/customer/integrator is deleted?
Can I create a security guard account that will be able to watch only selected cameras?
How do I become an Eclipse Net Partner Integrator?
We have a government entity client. Can we have certified environment for public sector account?
Is there a limit on number of customers I can create?
Can I manage multiple customers and their cameras from my single account?
I’m a hardware reseller, can Eclipse platform work for me?
Can I service multiple locations from my single account?
Can I manage multiple customer levels under my account?
Can I create sub-integrator account?
Can I have separate account for each physical location?
Is there any hidden fees? (per user, account, site, etc.)
Features and how-to's
How do I change my password?
On what operating system does the application run?
Is it possible to configure a delay for alerts and receive a single email summarizing all events that occurred over a specified period
Do you provide access to audit logs, performance logs, debug logs, as well as logs for alerts, events, and exceptions?
When does Eclipse Net delete my data?
Is it possible to restrict the cameras that a specific user can access and view?
Can I combine cameras into groups?
Can I save video clips to my computer?
Can I create multiple users?
How many cameras can I connect?
Can I set limits?
Integrations
Do you support dual audio?
Can I see camera-side analytics through Eclipse Net platform?
Can you support any ONVIF camera?
Can I do off-site backup of my VMS /NVR to Eclipse Net platform?
Can you work with other VMS?
Can I connect my NVR over ONVIF or RTSP to Eclipse Net platform?
Can you recommend solar power camera models to be used with your platform?
Do you provide Plug and Play integration with camera?
Can we connect all camera via RTSP stream?
Do you integrate with access control systems?
Do you support PTZ?
Pricing
Do I have to sign a long-term contract to use Eclipse Net?
How do you charge for storage?
Am I charged to view my video?
Can I have my custom billing plan based on storage, quality settings, etc.?
Is there a limitation on quality settings that your cloud platform supports?
Can I add custom mark-up to my billing plans?
Is there a limitation on the number of plans I can create?
Can I pay per camera monthly or annually
Do you have pay as you go plans?
What happens if I exceed my pre-pay plan?
Internet Limitations
What is the bandwidth requirement per camera or per site?
Can I use the cloud on large installation sites?
Can I connect site through satellite or cellular internet? What are the best practices?
Given the instability of my internet connection, what steps can I take to safeguard against the loss of recorded footage?
Can I use SD cards to avoid loss of footage during internet interruptions?
How to estimate total bandwidth requirements and approximate data consumption?
Can I operate my cameras on a schedule?
What are the ways to minimize internet consumption?