Is it possible for me to determine the duration for which my videos will be retained?
Where are the Amazon data centers located?
How long has your company or division been in business?
What is Eclipse Net?
Is there a cost associated with accessing and viewing my video content?
How does this work?
How do I purchase Eclipse Net?
How do I cancel my account?
Do you provide live customer support?
How many users can access my Eclipse Net account?
Is it possible to include DNS names in my firewall rules to permit traffic exclusively to Eclipse Net servers?
Security practices overview
How can I create a secure and reliable direct camera-to-cloud connection without port forwarding?
Is storing video in the cloud secure?
What are P&P servers? How is camera manufacturer P2P server connection different from Eclipse Net Plug and Play connection?
What are the options for securing our remote site while maintaining video monitoring through live streaming?
Who can see saved clips in the Library
Answer to common security questions
Is it possible for me to establish a security guard account that has access to view only specific cameras of my choice?
We have a government entity client. Can we have certified environment for public sector account?
Can I create sub-integrator account?
Is there a limit on number of customers I can create?
How do I become an Eclipse Net Partner Integrator?
Can I service multiple locations from my single account?
Can I have separate account for each physical location?
I’m a hardware reseller, can Eclipse platform work for me?
Can I create a security guard account that will be able to watch only selected cameras?
Can I manage multiple customer levels under my account?
Can I manage multiple customers and their cameras from my single account?
What information is left behind when a camera/customer/integrator is deleted?
Is there any hidden fees? (per user, account, site, etc.)
Features and how-to's
Do you provide access to audit logs, performance logs, debug logs, as well as logs for alerts, events, and exceptions?
On what operating system does the application run?
Is it possible to restrict the cameras that a specific user can access and view?
How many cameras can I connect?
When does Eclipse Net delete my data?
Can I save video clips to my computer?
Can I set limits?
How do I change my password?
Is it possible to configure a delay for alerts and receive a single email summarizing all events that occurred over a specified period
Can I combine cameras into groups?
Can I create multiple users?
Do you support dual audio?
Can you support any ONVIF camera?
Can I do off-site backup of my VMS /NVR to Eclipse Net platform?
Can I see camera-side analytics through Eclipse Net platform?
Can you work with other VMS?
Do you integrate with access control systems?
Do you provide Plug and Play integration with camera?
Can we connect all camera via RTSP stream?
Can you recommend solar power camera models to be used with your platform?
Can I connect my NVR over ONVIF or RTSP to Eclipse Net platform?
Do you support PTZ?
How do you charge for storage?
Do I have to sign a long-term contract to use Eclipse Net?
Am I charged to view my video?
Can I add custom mark-up to my billing plans?
Can I have my custom billing plan based on storage, quality settings, etc.?
Is there a limitation on quality settings that your cloud platform supports?
Can I pay per camera monthly or annually
Do you have pay as you go plans?
What happens if I exceed my pre-pay plan?
Is there a limitation on the number of plans I can create?
Can I use the cloud on large installation sites?
Can I connect site through satellite or cellular internet? What are the best practices?
What are the ways to minimize internet consumption?
What is the bandwidth requirement per camera or per site?
Can I operate my cameras on a schedule?
How to estimate total bandwidth requirements and approximate data consumption?
Given the instability of my internet connection, what steps can I take to safeguard against the loss of recorded footage?
Can I use SD cards to avoid loss of footage during internet interruptions?