Software Setup

• What mobile apps are available for Eclipse Net?

  Eclipse Net mobile apps are available for Android and Apple devices.Few readers

• What video formats are supported (e.g. H.264, H.265)?

  Web User Interface only supports h.264, since browsers only supports h.264.Few readers

• Is it necessary to install any additional software or a client on my computer in order to monitor my cameras?

  No, there's no need for additional software installation. Both the User Interface and Admin Portal are entirely web-based, and they don't require any additional software other than a web browser like Google Chrome.Few readers

Basic Info

• What is Eclipse Net?

  Eclipse Net is a professional cloud-based video monitoring platform that's available for integration or direct reselling. We empower businesses to provide their clients with an industry-grade cloud-based Video Management System (VMS) equipped with top-tier features, all at an affordable cost. Eclipse Net leverages Amazon's S3 servers for enhanced data redundancy and security. Eclipse Net offers a comprehensive range of services to System Integrators: Access to an admin portal, customer portaFew readers

• How do I cancel my account?

  Contact your local Eclipse Net Partner Integrator to cancel your account. Early termination fees may apply if you are on a contract. If you are currently an authorized Eclipse Net dealer/integrator you may contact your assigned rep to cancel your Dealer Eclipse Net account.Few readers

• Where are the Amazon data centers located?

  Eclipse Net's servers are spread across Amazon data centers worldwide, guaranteeing accessibility to Eclipse Net from any location. For further details regarding our server infrastructure, kindly visit aws.amazon.com/s3/.Few readers

• How do I purchase Eclipse Net?

  Eclipse Net provides a comprehensive suite of services tailored for integrators, including an admin portal, customer portal, mobile and web apps for end-users, as well as executable apps. We offer both cloud and local/hybrid recording options, along with flexible alarm scheduling. Our API enables seamless integration with existing alarm or access management systems, and we offer co-branding and white labeling customization. For those who prefer flexibility, we offer pay-as-you-go plans, eliminaFew readers

• Is it possible for me to determine the duration for which my videos will be retained?

  Certainly. We offer a variety of plans, with options ranging from live stream-only storage to several months of retention. Furthermore, you have the flexibility to select between continuous 24/7 recording or event-based recording.Few readers

• How does this work?

  As an integrator, you will establish customer accounts and link cloud cameras to the Eclipse Net cloud through our admin portal, utilizing ONVIF, direct RTSP, or HTTP URLs. All recorded video content will be securely stored in the cloud, accessible to end-users via web or mobile applications. We offer two pricing options: a pay-per-use model, where charges apply for storage and outbound traffic (ingested traffic by Eclipse Net incurs no charge), or a monthly fee per camera.Few readers

• Do you provide live customer support?

  Eclipse Net support team is ready to assist you with phone and email support. You may also reach out to your Eclipse Net authorized Dealer/Integrator Partner regarding their hours of operations.Few readers

• Is there a cost associated with accessing and viewing my video content?

  Certainly. We determine the cost based on the amount of video data your clients review each month, measured in kilobytes (kb). It's important to note that while there will be a portion of the data charge attributed to users who view the video, the primary data usage typically stems from the storage itself. In most cases, clients tend to access only a small fraction of the video content they store on our service.Few readers

• How many users can access my Eclipse Net account?

  There is no limit to the number of users you can have per accountFew readers

• How long has your company or division been in business?

  Eclipse CCTV ( CCTV Outlet Corp ) Since 1996Few readers

Tech Support

• Does Eclipse Net offer live customer support?

  The Eclipse Net support team offers customer support through phone, chat and email. However, customers are advised to contact their local Eclipse Net Integrator Partner to learn about their specific hours of operation. Users can access the chat from Eclipse Net's website, for technical support users can go to the Support section on the page and submit a request ticket.Few readers

• Where is your technical support located?

  Our tech support team is located in the USAFew readers

Security

• Who can see saved clips in the Library

  Access to viewing, creating, and downloading clips is determined by the user's role within our system. Here's how Library and clip visibility functions in our platform: Role Determines Camera Visibility: The user's role specifies which cameras are visible to them. Role Specifies Clip Saving: Roles also define whether users can save clips for specific cameras. User Permissions Govern Interaction: Users can interact with the video portal based on the permissions granted by their roles. For instFew readers

• Security practices overview

  Security is our top priority. We provide end-to-end security with multiple layers of protection at each step. Please visit this color fa0000 to look for answers to common security questions. Security is of paramount importance at Eclipse Net. We have implemented a robust multi-layered security approach to safeguard all aspects of our services. Here's an overview of our security measures: Device-Side Security:Few readers

• What are P&P servers? How is camera manufacturer P2P server connection different from Eclipse Net Plug and Play connection?

  The Eclipse Net P&P solution is built upon our proprietary technologies. We do not rely on manufacturer's plug-and-play features; instead, we integrate our own module into the camera. This integration enables the establishment of a direct encrypted tunnel between the camera and our servers. All data from the camera is transmitted directly to our servers, with no involvement of third-party servers in the process.Few readers

• Answer to common security questions

  To gain insights into the security measures implemented in the Eclipse Net platform, we kindly invite you to visit the following Here are responses to common security questions: Compliance Certifications: We utilize AWS Cloud services, which comply with various industry standards. For more details, you can refer to AWS Compliance. Penetration Testing: Yes, we conduct internal penetration tests regularly, either every 3 months or after majorFew readers

• How can I create a secure and reliable direct camera-to-cloud connection without port forwarding?

  We've engineered a Push and Play (P&P) tool that streamlines the integration of specific camera models with our services, completely bypassing the necessity for port forwarding. By employing our push module, we establish an encrypted tunnel connecting the cloud and the camera. This approach guarantees a secure and dependable connection between the camera and the cloud, all while upholding network security without compromise.Few readers

• Is it possible to include DNS names in my firewall rules to permit traffic exclusively to Eclipse Net servers?

  If you wish to restrict outbound traffic from your network to a specific DNS with Eclipse Net, you can create a rule for *.eclipsenet.com. However, if you intend to limit inbound traffic from Eclipse Net servers into your network, utilizing DNS resolution won't suffice. Under a single DNS name, numerous servers are registered, and DNS resolution will provide a single server IP address in a round-robin fashion. For instance, if you've set up port forwarding for a camera and want to restrict inteFew readers

• Is storing video in the cloud secure?

  Indeed, your data undergoes encryption and is securely stored on Amazon Web Services (AWS). Our choice of AWS is deliberate, primarily due to the fact that Amazon S3 is engineered to provide an exceptional level of durability, boasting an impressive 99.999999999% (11 nines) reliability. This ensures that once your data reaches our servers, it remains safeguarded from loss.Few readers

• What are the options for securing our remote site while maintaining video monitoring through live streaming?

  Our push module operates without the necessity for any open ports on the customer's end. This implies that there's no need to expose your network, allowing you to maintain a closed and secure system, impervious to external attacks. Video data is securely transmitted through a direct encrypted tunnel directly to AWS.Few readers

Hardware Setup

• Do you support Axis cameras?

  Certainly, we offer support for Axis cameras, as well as compatibility with other IP camera brands. For Axis cameras, we recommend the installation of our PUSH module. The primary function of the PUSH module is to enable cameras to establish a direct, secure connection to the AWS cloud via an HTTPS tunnel. This configuration is highly reliable and secure, as it eliminates the need for intermediate servers. Unlike third-party P2P Stun and Turn servers, which may not support continuous streaming,Few readers

• What are the bandwidth requirements per camera?

  As a general guideline, we typically recommend a minimum of 700 kbit/sec for smooth full HD video streaming. However, it's important to note that this parameter can vary significantly based on factors such as the camera manufacturer, codecs employed, and desired video quality. In certain scenarios, even 50 kbit/sec may suffice, but for advanced functionalities like face recognition or license plate reading, a higher bandwidth might be necessary.Few readers

• Does Eclipse Net support my current analog or Hd-coax cameras?

  Yes, Eclipse Net supports analog cameras through hybrid NVR connection.Few readers

Account

• Is it possible for me to establish a security guard account that has access to view only specific cameras of my choice?

  Certainly. We offer multiple levels of user accounts, allowing you to customize access privileges for each user. You can create a specific user account with a customized access level, including the ability to limit the number of cameras that user can control.Few readers

• Is there any hidden fees? (per user, account, site, etc.)

  No. We charge either a fixed amount per camera or based on actually used bandwidth.Few readers

• Can I create a security guard account that will be able to watch only selected cameras?

  Yes. Multiple levels of user accounts are available. It is possible to set a custom access level for a specific user and limit the number of cameras this user can control.Few readers

• How do I become an Eclipse Net Partner Integrator?

  Fill out our registration form and we will be in contact shortly to help you setup your account. Registration formFew readers

• I’m a hardware reseller, can Eclipse platform work for me?

  Yes, If you are a hardware reseller, the Eclipse Net platform can be a great solution for you. By offering the Eclipse Net platform to your clients, you can provide them with increased functionality and features for their security cameras. Additionally, you can create a new stream of monthly revenue by selling cameras that are compatible with the Eclipse Net platform. Whether you are selling cameras to businesses, individuals, or other organizations, the Eclipse Net platform can help you differFew readers

• Can I service multiple locations from my single account?

  Yes. You can control all of your clients from your integrator account.Few readers

• Is there a limit on number of customers I can create?

  No, there is no limit. You can add as many customers as you want in your account.Few readers

• What information is left behind when a camera/customer/integrator is deleted?

  When a customer/integrator account is deleted, this will delete all users, cameras, alerts, etc. from the system. This is what happens when: Customer is Deleted Only activity logs with basic information will be left. All camera-associated data (footage, saved clips, events) is deleted from AWS servers within 24 hours and there is no procedure to restore any of this information. All users, alerts, and web-hooks of this customer are deleted as well. Logs will have information about what opeFew readers

• Can I manage multiple customers and their cameras from my single account?

  Yes, it is possible to manage multiple customers and their cameras from a single account. We created an easy-to-understand and navigate platform from which you will be able to control all your customers and their cameras. This centralized approach can simplify the management of your customers. However, it is important to note that Integrators don't have access to view the customer cameras to avoid any unauthorized access or misuse.Few readers

• Can I have separate account for each physical location?

  Yes. There are multiple ways you can configure this. Contact your local integrator to determine the most optimal option for you.Few readers

• Can I create sub-integrator account?

  Yes, you can create as many as you want sub-integrator accounts. You can also set different pricing for different Sub-integrator.Few readers

• Can I manage multiple customer levels under my account?

  Yes, it is possible to manage multiple customer levels under your account. Your integrator account is your central hub from which you can control all your customers. This can allow you to control and monitor multiple customer accounts from a single location, making it easier to manage and maintain your system. You will typically need to create separate customer accounts under the Integrator account.Few readers

• We have a government entity client. Can we have certified environment for public sector account?

  YesFew readers

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Features and how-to's

• How do I change my password?

  Follow the link under the “Forgot your Password?” on the login screen and follow the prompts. You should receive an email with a password reset link shortly.Few readers

• On what operating system does the application run?

  End User Interface (UI) runs on any operating system that can support a modern browser such as Google Chrome, additionally we have IOS and Android mobile applications.Few readers

• Is it possible to restrict the cameras that a specific user can access and view?

  Certainly, you have the ability to grant specific users access to a selected subset of cameras. Additionally, user permissions for end-users can be tailored to allocate or withdraw the following VMS rights, including the ability to view and save clips.Few readers

• When does Eclipse Net delete my data?

  All video is saved on a "rolling" basis. As new data comes in we delete the old data to make space in your account. You can increase or decrease the number of days that we save data on your account at any time however we constantly track your data usage and at the end of the month we give you a total number of kb that you have used.Few readers

• Is it possible to configure a delay for alerts and receive a single email summarizing all events that occurred over a specified period

  Yes, notifications can be delayed and accumulated for periods from 5 minutes to 12 hours.Few readers

• How many cameras can I connect?

  Eclipse Net does not impose any restrictions on the number of cameras you can connect or the duration for which footage can be stored. The only limiting factor is the available bandwidth of the network connections at the site where the cameras are located. As a general guideline, for a 720p resolution camera running at 15 frames per second (FPS), you can anticipate an average data rate of 300 kbit/sec, resulting in approximately 25 gigabytes of storage consumption for 7 days of continuous 24/7 rFew readers

• Can I save video clips to my computer?

  Yes, all recorded video can be exported and saved to your local computer. Otherwise saved clips are stored indefinitely in Eclipse Net Library and available as long as your account is active.Few readers

• Can I combine cameras into groups?

  Yes. There is no limit in the number of cameras per group, and no limit to the number of groups. One camera can be added to multiple groups.Few readers

• Can I create multiple users?

  Yes. Users can have various levels of access.Few readers

• Do you provide access to audit logs, performance logs, debug logs, as well as logs for alerts, events, and exceptions?

  Yes. Multiple logs are created to assist in system maintenance, billing, troubleshooting and security.Few readers

• Can I set limits?

  Yes you can. Each customer can have limits placed on the account to prevent them from changing the resolution settings for cameras or from viewing the video on too many devices or machines.Few readers

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Integrations

• Can you support any ONVIF camera?

  Yes. We support all ONVIF devices and all features that are ONVIF compliant.Few readers

• Do you support dual audio?

  Yes. The audio stream from the camera's microphone is stored along with the video stream.Few readers

• Can you work with other VMS?

  Yes, we can integrate upon requestFew readers

• Can I do off-site backup of my VMS /NVR to Eclipse Net platform?

  Yes.Few readers

• Can we connect all camera via RTSP stream?

  Yes. Any device that has an RTSP stream can be added to our cloud.Few readers

• Can I see camera-side analytics through Eclipse Net platform?

  This depends on the camera. If the camera-side analytics is ONVIF compliant than you will be able to control it through our platform.Few readers

• Can you recommend solar power camera models to be used with your platform?

  We offer full solar camera solutions for Eclipse Net. You can find our solar panel solutions here and our supported IP cameras on this page Providing specific recommendations for non Eclipse camera hardware can be challenging due to regional availability variations. Your best source of information regarding solar-powered cameras would be your local camera supplier. However, our platFew readers

• Do you provide Plug and Play integration with camera?

  Yes, our Eclipse cameras offer a full plug and play solution and we do also work with select manufacturers and camera models. Almost all Axis, Uniview, TVT, and Tiandy models, the majority of Vivotek, and select series of Hikvision cameras can be integrated using Plug and Play technology.Few readers

• Can I connect my NVR over ONVIF or RTSP to Eclipse Net platform?

  Yes. We even provide Plug and Play integration for Eclipse NVRs and select brands.Few readers

• Do you integrate with access control systems?

  Yes, we can integrate upon requestFew readers

• Do you support PTZ?

  Yes. You can control which users will have access to PTZ controls.Few readers

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Pricing

• How do you charge for storage?

  Storage is determined by calculating the average kilobytes (kb) of data utilized each day throughout the entire billing month. For instance, if you consume 0.5 terabytes (TB) of data during the initial 20 days and then 2 TB for the remaining 10 days, you will be billed for an average of 1 TB over the course of a 30-day month.Few readers

• What happens if I exceed my pre-pay plan?

  If your account uses more data than you have pre-paid for we will calculate a portion of the on demand price that you have used extra for the month.Few readers

• Can I have my custom billing plan based on storage, quality settings, etc.?

  Yes. We support a wide range of quality settings and can create a custom plan to fit your desired application.Few readers

• Do you have pay as you go plans?

  Yes. Our Pay as you go plans offer you full control over camera quality settings and as result costs per camera.Few readers

• Am I charged to view my video?

  Indeed, we determine the cost by measuring the kilobytes (kb) of video content that your clients access throughout the month. Consequently, a portion of the monthly data charge is attributed to users who view the video. It's important to note that in most cases, clients tend to review only a small fraction of the video content stored on our service, and the primary data usage is typically associated with the storage itself.Few readers

• Can I pay per camera monthly or annually

  Yes. We offer flexible plans with flexible payment options.Few readers

• Do I have to sign a long-term contract to use Eclipse Net?

  No. Eclipse Net services are all available month-to-month, however we do offer discounted rates for termed service.Few readers

• Can I add custom mark-up to my billing plans?

  Yes. Our partners can control the markup for every billing plan in their account.Few readers

• Is there a limitation on quality settings that your cloud platform supports?

  Currently we support resolutions up to 4K. If you need higher resolution please contact your local integrator to request your desired quality settings.Few readers

• Is there a limitation on the number of plans I can create?

  No, you can create custom prices for all your sub integrators and customers to control your profits.Few readers

Internet Limitations

• How to estimate total bandwidth requirements and approximate data consumption?

  To determine the appropriate average bitrate for the camera settings, consider factors such as resolution, frame rate, image quality, and camera capabilities. As a rough estimate, for a 1080p camera set to 12 FPS, you can start with an average bitrate of 750 Kbps. Next, decide the number of cameras you plan to use and ascertain whether the internet connection will be shared with other users or dedicated solely to the cameras. This information will help you estimate the total bandwidth requiremeFew readers

• What is the bandwidth requirement per camera or per site?

  The required bandwidth varies based on the camera manufacturer and the desired video quality. Some cameras may deliver sufficient detail at a rate as low as 100 Kbits/sec, while in different scenarios, even 2 Mbits/sec might fall short. As a general guideline, we typically suggest a minimum of 700 Kbit/sec for smooth full HD streaming, although this figure heavily relies on factors such as the camera manufacturer, codec selections, and the intended video quality. For certain applications, such aFew readers

• Can I use the cloud on large installation sites?

  Yes. Though the bandwidth requirement will be high. Check with your local ISP to make sure that they can provide enough bandwidth at your location.Few readers

• Can I operate my cameras on a schedule?

  Due to the inherent nature of cloud services, continuous camera functionality is anticipated, and any disruption in service is strongly discouraged. There are no readily available cloud-based solutions for orchestrating cameras to connect and disconnect on a predetermined schedule. Implementing such a system would pose security concerns because, during periods when the cameras are not actively streaming, the cloud cannot provide alerts or notifications. If your client insists on scheduling cameFew readers

• Can I use SD cards to avoid loss of footage during internet interruptions?

  Yes as long as the cameras have Onvif 2.0 and above with ANR support.Few readers

• Can I connect site through satellite or cellular internet? What are the best practices?

  Yes. Make sure that your internet provider has plans with enough upload speed though and there are no "blackout" times or other restrictions associated with continuous high traffic consumption.Few readers

• Given the instability of my internet connection, what steps can I take to safeguard against the loss of recorded footage?

  The optimal solution will vary based on the number of cameras in use and the desired storage duration. Several possibilities are available, such as deploying a Network Video Recorder (NVR) on-site or equipping each camera with SD cards. To determine the most suitable choice for your unique circumstances, we recommend reaching out to a local system integrator.Few readers

• What are the ways to minimize internet consumption?

  The initial action to take is to lower the frame rate and maximize image compression, a process that shouldn't impact playback or live streaming adversely. Another approach to reduce bandwidth demands is by implementing smart codecs. However, it's worth noting that this may potentially result in playback issues on specific devices and introduce a delay in the live stream, as the camera buffers images to optimize bandwidth usage.Few readers