Signature Products FAQ & Support | Eclipse Support

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How to update NVR firmware.
Enter NVR menu and select Maintenance>Maintenance options Next click on the Check New Version button to see if a new firmware is available If a new firmware is available simply click on the same button to perform the upgrade. ![If you have the latest firmware the system will post a note stating, " The current version iSome readers
How to upgrade Signature IP Cameras via Signature NVR
Enter NVR menu and select Camera>Camera Next click on Check New Version to see if there is a firmware update A blue icon will appear if an update is available, simply click on it to begin the update. ![The NVR will downloaSome readers
How to update Signature IPC firmware via camera menu.
Enter the camera menu and select System>Maintenance Click on Cloud Upgrade button to check for a new firmware If a new version is detected you may proceed to update your IPC. ![Simply click on the Cloud Upgrade button again to begSome readers
Nema Certified Eclipse Cameras
The following Eclipse models support NEMA 4X ESG-IPD2V2 ESG-IPD4V2-Z ESG-IPD4V2-ZB ESG-IPD8V2-ZSome readers
How many users can you have simultaneously connected to the Signature NVR
You can create 32 individual users accounts within the NVR. As far as simultaneous remote connections, you can go up to 128 remote connections. Keep in mind the more users are logged in remotely, the more Upload bandwidth is needed to keep up with demand.Few readers
Eclipse View app / How to fix Playback time and Phone time mismatch
When using the Eclipse View app in Playback Mode and you are seeing a mismatch of the OSD time and the Time graph at the bottom. You can fix this by disabling this option in the app.Few readers
Adding custom Voice message to IPX2 PTZ
How to add custom voice message to IPX2 mini PTZ. Download GuideFew readers